Public Function assign_case(ByVal case_id As String, _
ByVal new_user As String, _
ByVal wipbin_name As String, _
ByVal assign_date As String, _
ByVal user_name As String, _
ByVal gen_time_bombs As Boolean) As Integer
Description
This API cause the specified case to be assigned to a new user. The case must be in the Open condition, and the user assigning the case does not have to be the owner of the case. In base Clarify, the assigner of a case must be the owner. If either user name is not specified, the "current" user is used. The date/time of the assignment, and the WIPBin to place the case in can also be specified. Allowing a WIPBin other than the default one is also an augmentation from base Clarify. The API can also generate a time bomb (for business rule notification).
Parameters
Parameter Name Required? Description
case_id Yes The case ID to be assigned
new_user No The user who the case is assigned to. If left blank, the case is
assigned to the current user
wipbin_name No The WIPBin to place the case in (for the user who is assigned the
case). If left blank, the case is placed in the user's default WIPBin
assign_date No When was the case assigned. If this parameter is left blank, the case
is assigned at the current time
user_name No The user who assigned the case If left blank, the current user performs
the assign
gen_time_bombs Yes Should a time_bomb be generated (for notifications/business rules)
Returns
Value Meaning
0 No errors
-1 Cannot find the specified case
-2 The specified case is not currently open
-3 Specified user (to assign to) is not found
-4 The specified WIPBin is not valid for the user
-5 Specified user (who performed the assign) is not found
-6 Cannot find gbst_elm rank 10500 for string ASSIGN
Examples
· Assign case number '10' to user 'marty'. The assign is performed by the current user, is placed in the default WIPBin and is assigned at the current time. Generate a time bomb.
JavaScript:
var ret_int = fccs.assign_case("10", "marty", "", "", "", true);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.assign_case("10", "marty", "", "", "", True)
· Assign case number '2' at 10PM on November 23rd of 1997 to marty, and place the case in marty's WIPBin named 'Urgent'. Assign should be logged as performed by sam. Don't generate a time bomb.
JavaScript:
var ret_int = fccs.assign_case("2", "marty", "Urgent",
"11/23/97 22:00:00", "sam", false);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.assign_case("2", "marty", "Urgent", _
"11/23/97 22:00:00", "sam", False)